Terms and Conditions
IMPORTANT: ENSURE YOU READ THE FOLLOWING INFORMATION CAREFULLY BEFORE ACCEPTING THESE TERMS AND CONDITIONS. SUBSEQUENTLY, PRINT AND RETAIN THESE TERMS AND CONDITIONS ALONG WITH ALL TRANSACTION DATA, RULES, REGULATIONS, AND PAYMENT METHODS RELEVANT TO YOUR WEBSITE USAGE.
Introduction to the General Terms and Conditions
Pexcellent Services Ltd B.V. (referred to as “the Company”) manages an online sports betting, electronic casino, and gaming website operating under the brand 12BET.
The Company is compliant with and regulated and licensed under Curaçao laws and regulations for the purposes of conducting remote betting and gaming operations.
The Company is the operator of www.12bet.com (referred to as “the Website”) under the Master License holder – Antillephone N.V., authorized by the Government of Curaçao, through which the Company delivers its online sports betting, electronic casino, and gaming services.
General Terms and Conditions
The terms and conditions that follow govern the utilization of this Website. All Customer activities on the Website are subject to and governed by these terms and conditions.
Applicability of these Terms and Conditions
A Customer is considered to have accepted these terms and conditions by selecting the “Agree” box and proceeding to access the website, or by opening an account or placing a bet with the Company. By agreeing to these terms and conditions, and/or due to continued use of the Website, the Customer is bound by these terms and conditions, the Company’s rules and regulations, and the privacy policy, all of which are incorporated into these terms and conditions. In the event of any inconsistency between these terms and conditions and any incorporated document, these terms and conditions will take precedence at all times.
The Company operates www.12bet.com. The Company is duly organized and exists in accordance with Curaçao law and is located at Frasche Bloemweg 4, Willemstad, Curaçao. The Website operates under Master License No. 8048/JAZ, granted by the Curaçao Government.
It is the Customer’s responsibility to periodically review the terms and conditions to ensure ongoing agreement. Customers are advised to check these terms and conditions each time they use the Website by clicking on the Terms and Conditions and Rules and Regulations links in the user menu bar. Continued use of the Website constitutes the Customer’s unconditional and irrevocable acceptance of these terms and conditions, rules and regulations, privacy policy, and any modifications thereof. Any bets received (but not accepted, recorded, or settled) before the effective time of amendments to the terms and conditions and rules and regulations will be subject to the existing terms and conditions and rules and regulations at that time.
The terms and conditions, rules and regulations, and privacy policy are written in English. If these documents are translated into any language other than English, the English version will prevail over any translation.
Customer Representations
By agreeing to these terms and conditions, the Customer unconditionally and irrevocably represents and warrants, without any reservation or limitation, that they are at least 18 years old. The Company reserves the right to void any and all transactions involving minors at any time.
Individuals residing in countries not listed as an option on the registration page are prohibited from registering an account and participating in gameplay.
Customers intending to place bets with the Company should be aware that their country, residence, or location from which bets are placed may have specific laws prohibiting online betting and/or online gaming (collectively, “Gambling”). The Customer unconditionally and irrevocably represents and warrants to the Company, without reservation or limitation, that they will not access or register on the Website:
- from within a jurisdiction that prohibits Gambling;
- if they are a citizen of a nation that prohibits its citizens from participating in Gambling, regardless of their current location;
- if they are a citizen or resident of the following countries or jurisdictions: Aruba, Bonaire, Curaçao, Hong Kong Special Administrative Region of the People’s Republic of China, the United States of America, Singapore, Taiwan, Macau, Australia, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Israel, Italy, Netherlands, Dutch Caribbean territories, Norway, Poland, Saba, San Marino, Spain, St. Martin, St. Eustatius, Switzerland, Turkey, Yugoslavia (Bosnia & Herzegovina, Croatia, Macedonia, Serbia, Slovenia, Montenegro), British Virgin Islands, and the Republic of the Philippines (collectively “Prohibited Jurisdictions”).
The Customer further agrees, accepts, and unconditionally and irrevocably represents and warrants to the Company, without reservation or limitation, that:
- it is solely their responsibility to ensure compliance with all applicable local or national laws before registering or placing bets with the Company.
- Customers are encouraged to seek legal counsel before registering and/or placing any bets with the Company to verify that their dealings with the Company do not contravene any such laws.
- The Company does not accept responsibility for any Customer’s violation of local or national laws.
- Customers are encouraged to seek legal advice before registering and/or placing bets with the Company;
- and, the Customer acknowledges and recognizes that the Company provides Services from the jurisdiction and/or country as previously stated, operating legally and licensed to provide said Services. Therefore, the Company maintains that it is rendering Services from a legally permissible, licensed, and regulated jurisdiction, and strives to avoid conducting business with Prohibited Jurisdictions or Customers in, or from, Prohibited Jurisdictions.
Without limiting clauses 2.3 and 2.4, legal entities (including individuals, corporations, partnerships, companies, and other legal entities) residing, physically located, or incorporated within, with any business presence in, or targeting markets of, the Prohibited Jurisdictions are prohibited from using any Company services or products at any time. Accordingly, the Customer unconditionally and irrevocably represents and warrants to the Company, without reservation or limitation, that:
- they are not residing, physically located, or incorporated within, with any business presence in, or targeting markets of, the Prohibited Jurisdictions;
- and they will not place bets from any Prohibited Jurisdiction.
The Customer acknowledges and agrees that their use of the Website is at their own risk and understands that they may lose money on bets placed, accepting full responsibility for any such losses.
The Customer unconditionally and irrevocably represents and warrants to the Company that they will not represent themselves as an agent or affiliate of the Company without prior written consent; and will not market, advertise, publicize, or promote the Company or its Services without the Company’s prior written consent.
The Customer guarantees that they will not attempt to attack, hack, make unauthorized alterations, or introduce malicious code to the Website, including but not limited to:
- reverse engineering or decompiling any software available through the Website (in whole or in part);
- copying, modifying, reproducing, transmitting, altering, using or distributing any part of the Website or its content;
- disclosing account information to any third party;
- contravening any provisions herein, specifically Clause 9;
- or cheating, deceiving, tricking, misinforming or defrauding the Company through any use or abuse of the Company’s services or this Website.
If the Company suspects non-compliance with these provisions, it may freeze or suspend the Customer’s account to conduct investigations. Confirmation of non-compliance may result in termination of Services, account closure, and forfeiture of any account balances.
The Customer will promptly inform the Company of any errors in payments to or from the Company, or any inaccuracies in their account information held by the Company.
The Customer will not allow any other person or third party, including minors, to use the Company’s services, their account, or accept winnings on their behalf.
The Customer is responsible for reporting any winnings to the appropriate authorities if required by their jurisdiction, and the Company is not liable for any failure to do so.
The Customer agrees to indemnify, defend, and hold the Company, its officers, directors, employees, consultants, advisors, agents, and suppliers harmless from all claims, liabilities, damages, losses, costs, and expenses, including legal fees, arising from any breach of these terms and conditions or rules and regulations, or from their use of the Website.
The customer agrees to the terms and conditions to subscribe and receive our newsletter updates. Should he/she wish to unsubscribe, the customer may contact directly with our Customer Service for further assistance.
Account Information and Verification
To access the Company’s betting services, Customers must register on the Website and open an account, thus becoming a Registered Customer.
Customers must provide accurate personal information during registration and are responsible for keeping their information current on the Website, including address, phone number, and payment/bank details.
Providing false information when opening an account will result in a breach of these terms and conditions, and immediate account closure with forfeiture of all account funds.
Customers agree to provide the Company with requested documentation to verify their personal information.
The Company is authorized to use any lawful means to verify the Personal Information provided by the Customer on the online enrollment form.
This Personal Information includes all required information, as determined by the Company at its discretion, to properly identify the Customer.
Upon submission and acceptance of the online enrollment form by the Company, the Customer will be deemed a Registered Customer.
The Company reserves the right to accept or reject any Customer for any reason.
Only Registered Customers may use the Company’s Services and place bets up to their bet limit or available account balance.
Customers are limited to one account per person on the Website and with the Company.
Additional accounts may be closed or treated as a single joint account at the Company’s discretion, with any outstanding amounts handled accordingly.
Customers agree that the Company may use reasonable methods to determine if multiple accounts belong to the same Customer.
Registered Customers will receive a username and password (“Account Access Information”) for their personal use only.
Customers are responsible for maintaining the confidentiality of their Account Access Information and are fully liable for any misuse or unauthorized disclosure to third parties.
Customers who suspect that their Account Access Information has been compromised should immediately notify the Company, and the Company may provide new Account Access Information.
Online bets or requests using the correct Account Access Information will be considered valid.
Customers must inform the Company as soon as possible if they believe their account information is being misused, enabling the Company to suspend the account.
The Company is not responsible for any delays in such suspension.
Bets or requests made with compromised Account Access Information will be deemed void only after Customer notification and Company suspension of the account.
Customers can notify the Company of such events using the “Contact Us” section of the Website.
The Company may require Customers to change their password or Account Access Information periodically or may suspend accounts due to potential security breaches or misuse.
The Company may change Customer Account Access Information with prior notice at its discretion.
The Company may conduct random security checks to protect Customer funds.
Customers agree that the Company can request additional information or documentation to verify account holders during security checks.
Customers should check their account balance each time they access the Website.
Customers must promptly notify the Company of any account balance discrepancies and provide transaction records since their last verification.
Failure to notify the Company of discrepancies within thirty (30) calendar days of the month’s end forfeits any claims regarding those discrepancies, and all account information will be accepted as is.
Customers can report discrepancies using the “Contact Us” section of the Website.
The Company reserves the right to close or suspend a Customer’s account and refund or withhold the account balance at its reasonable discretion, without explanation, while honoring outstanding valid bets placed according to these terms and conditions, provided there is no suspicion of fraud.
Customers may cancel their account by notifying the Company in writing through the “Contact Us” section of the Website and must cease using the Website immediately upon doing so.
Account cancellation is effective only after Company notification; Customers remain liable for account activity until such notification.
Customers are responsible for actively maintaining their account by logging in and using the Company’s services at least once every twelve (12) months. Inactivity for twelve (12) consecutive months or longer may result in account closure and forfeiture of any outstanding balance.
The Company may suspend or cancel accounts immediately for breaches of these terms and conditions.
In the event of a material breach of these terms and conditions, the Company reserves all rights and remedies and may retain outstanding funds as a guarantee of the Customer’s obligations and/or liabilities arising from the breach.
Deposit Policy
Customers may only deposit money through approved payment methods on the Website.
Deposits and withdrawals must use the same Authorized Payment Solutions, unless depositing directly with the Company. Authorized Payment Solutions are prohibited from claiming authorization to receive funds on behalf of the Company without prior written consent, or from marketing, advertising, publicizing, or promoting the Company or its Services without prior written consent.
Deposits not linked to a bonus promotion must be wagered at least once before withdrawal to prevent money laundering. The Company may forfeit funds and close accounts without notice if fraud or money laundering is suspected.
Terms of Bet Acceptance
The Company only accepts bets from Registered Customers placed online via the Website.
A bet is considered placed when made online by the Customer via the Website, from the jurisdiction of the Internet Protocol Address recorded by the Company, and accepted by the Company’s gaming server in its jurisdiction, and recorded as accepted by the Company’s gaming server in its jurisdiction.
The Company will notify the Customer via the Website upon acceptance and recording of the bet.
A bet is complete when accepted and recorded in the Company’s gaming server’s jurisdiction, and the Customer is notified, all in accordance with these terms and conditions.
Customers receive electronic confirmation of acceptance and record of their bet upon successful placement.
Bets are void if not transmitted in full, including disruptions or interruptions due to technical issues.
Customers cannot cancel or change bets once placed, accepted, and recorded, and the Company is not obligated to cancel validly placed bets.
Customers who cancel a bet before confirmation should check their bet list to ensure the bet was not placed.
Disputes regarding bet placement should be reported to the Company before bet acceptance or the event occurrence. The Company will investigate and resolve such disputes reasonably and at its sole discretion.
All electronic transactions are recorded by the Company. Recordings will be used as evidence in disputes that cannot be resolved by the Company’s management and will serve as the ultimate authority in resolving such disputes.
The Company may suspend or prohibit betting on a market at any time without notice, and any attempted bets will be rejected.
The Company reserves the right to refuse any bet or part of a bet, or suspend or close an account at any time for any reason, without explanation, if it believes continued account use would cause damage or loss to the Customer or the Company, during investigations of breaches of terms and conditions, rules and regulations, or privacy policy, upon confirmation of a breach, or in response to a Customer complaint.
The Company is not liable for equipment or telecommunication failures that prevent correct bet placement, acceptance, recording, or notification. The Company is not liable for any damages or losses resulting from the Website or its content, including operational or transmission delays or interruptions, communication line failures, misuse of the Website or its content, or content errors or omissions.
Bets are accepted up to the advertised deadline, which is incorporated into and agreed to by the Customer in these terms and conditions. Bets inadvertently accepted after the deadline are void, and the Company reserves the right to void them.
Bets placed with credit or debit cards are not valid until the Company or its Authorized Payment Solutions receive full payment before betting commences, subject to Clause 5.2. Bets are automatically void if payment is not received before betting commences.
Customer accounts must have a positive balance exceeding the bet amount to place bets; otherwise, bets are not allowed.
Displayed prices/lines may vary but are fixed upon bet placement, acceptance, and recording, as per Clause 5.2. The Company may change odds, prices, or bet information at any time without notice. The Company may void or reject affected bets or correct errors in odds, prices, or bet information, with a prominent Website notice.
Maximum bet amounts vary by bet type and may change without notice at the Company’s discretion.
For bets using Indonesian Rupiah, Customers must omit the last three (3) zeros from their desired stake, with the system automatically adding them to determine the actual stake.
Withdrawals
Customers can withdraw money from their account if the balance is confirmed and according to Website guidelines.
Payouts are allowed from the existing account balance, provided all payments are confirmed, and all terms and conditions are met. Withdrawals are made to the Customer’s bank account or other available methods under “Withdrawal” pages, preferably using the same deposit method, and only to accounts registered under the Customer’s name and address as per Company records.
The Company is not liable for payment processing times and may decline withdrawals until verification of the Customer’s identity, age, location, and phone number is completed. Verification may include requests for identification documents, utility bills, or notarized/certified IDs.
The Company may charge reasonable fees for processing withdrawals.
Withdrawal limits are €20,000 per month, €10,000 per week, and €5,000 per day, except for progressive jackpot wins. Wins of €100,000 or more may be paid in ten monthly installments of 10%.
Customers do not earn interest on outstanding amounts and cannot treat the Company as a financial institution.
Anti-Money Laundering and Funding of Terrorism Due Diligence
The Company is subject to anti-money laundering and funding of terrorism laws and must perform due diligence on Customers, handling the information according to its privacy policy.
Customers acknowledge that their information may be used for public searches and checks to verify provided details.
The Company may block or terminate accounts if due diligence is hindered by missing or unverifiable information and may request additional information, with any communication not considered final.
False information may lead to registration cancellation, legal action, and forfeiture of winnings.
Responsible Gaming
Clause 3 of the Terms and Conditions applies in relation to Clause 8.
The Company offers a voluntary self-exclusion option for Customers to restrict their gambling by closing or suspending their account. Customers can request to unlock suspended accounts if they feel ready to play again, but closed accounts cannot be reopened.
Self-exclusion requests should be sent via email using the “Contact Us” section of the Website, including account details and the desired exclusion period. If no specific period is provided, the minimum duration will apply.
The Company will try to implement requests within a reasonable time but is not liable if the Customer continues gambling before implementation or uses the Website inconsistently with their self-exclusion preference.
The Company Conduct and Limitation of Liability
Winnings or losses are credited or reflected in the Customer’s account after final result confirmation, with the Company reserving the right to choose the source of the final result.
Customers must notify the Company of any erroneous credits or debits without delay, as such sums are invalid and must be returned. The Company may void transactions involving erroneously credited funds, and Customers indemnify the Company for the return of any withdrawn erroneous funds.
The Company is not responsible for typographical, technical, or human errors in posting odds or handicaps and may void affected bets or correct errors at its discretion.
Under no circumstances will the Company be liable under any legal theory for any damages or losses resulting from the Website or its content, including errors, inaccuracies, failures, malfunctions, delays, interruptions, communication line failures, misuse of the Website, or loss of business or profits.
The Company is not responsible for breaches of these terms and conditions caused by circumstances beyond its control and may withdraw the Website or its elements at any time, with no liability to Customers except for rights over deposited funds.
Use of the Website
Without limiting other remedies, the Company may restrict Website use, suspend or terminate accounts, void bets, or forfeit funds if it believes Customer dealings involve fraudulent activity, wrongdoings, or money laundering.
Customers acknowledge that fraudulent or money laundering activities may lead to forfeiture or freezing of payments, and the Company is not liable for such actions or for providing Customer information to regulatory authorities.
The Company may void bets and withhold payments from individuals or groups acting to defraud the Company, pending investigation.
To the extent permitted by law, the Company may void bets and withhold or forfeit funds in cases of Customer fraud or money laundering and is indemnified by Customers for losses and damages resulting from such activities.
The Company’s ability to void suspicious bets extends until the bet acceptance deadline, after which it loses discretion unless there are reasonable grounds to suspect fraud, money laundering, or breaches of these terms and conditions.
“Wrongdoings” and/or “fraud” include attempts to circumvent terms and conditions, rules, single account requirements, betting limits, win limits, hacking, unauthorized use of account information, use of third-party accounts, attempts to bypass security mechanisms, wrongful fund transfers, false personal information, “chip dumping,” and any actions the Company deems fraudulent.
Data Protection
The Company guarantees the adoption of adequate technical and organizational measures to ensure system security and data integrity on its Website.
Customers guarantee reasonable measures to ensure the security of their systems and data integrity transmitted to the Company and acknowledge that their personal data will be processed to provide services as outlined in these Terms and Conditions.
The Company’s privacy policy covers the treatment of personally identifiable information collected from Customers when they access the Website or contact the Company, including names, addresses, phone numbers, email addresses, identification numbers, documentation, and banking information.
This policy also applies to the Company’s treatment of personally identifiable information shared by business partners and does not apply to entities the Company does not own or control, or people it does not employ or manage.
The Company may modify payment methods for withdrawals or fund-out requests at its discretion and has the right to publicize Customer progressive winnings, taking reasonable measures to protect Customer privacy and security.
For more information, refer to the Company’s privacy policy.
Complaints
Customers must promptly inform the Company of any suspected misuse of their account information by a third party, enabling account suspension.
The Company is not liable for delays in such suspension, and bets or requests are void only after Customer notification and Company suspension.
Customers can notify the Company of such events through the “Contact Us” section of the Website.
Complaints are managed by the support team and escalated if necessary, with Customers receiving reasonable updates on their status.
Unresolved disputes can be directed to Curaçao eGaming via [email address removed]. More information about the Authority is available at www.Curaçao-egaming.com.
Governing Law
These Terms and Conditions are governed by the Laws of Curaçao. The parties agree that any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of Curaçao.
General Rules and Specific Event Rules
For the online casino, the following terms apply:
“Online Casino” refers to the Company’s internet gaming system on the Website and related services and gaming activities at www.12bet.com, including online casino, bingo hall, poker room, progressive jackpot games, and other games.
“Software” means the licensed software used by the Company, including any program, data file, or other content required for Customers to download, access, or use from the Website to participate in the Online Casino.
The Company grants Customers a personal, non-exclusive, non-transferrable right to use the Software for playing in the Online Casino and other online games, under the following conditions:
- Customers are prohibited from installing or loading the Software onto a server or networked device, or making it available through any bulletin board, online service, remote dial-in, or network.
- Customers are prohibited from sub-licensing, assigning, renting, leasing, loaning, transferring, or copying the Software, or making or distributing copies, except as expressly provided.
- Customers are prohibited from translating, reverse engineering, decompiling, disassembling, modifying, or creating derivative works from the Software.
- Customers are prohibited from copying or translating any user documentation provided online or in electronic format.
- Customers are prohibited from reverse engineering, decompiling, disassembling, modifying, adapting, translating, or attempting to discover the Software’s source code or create derivative works.
- Customers are prohibited from entering, accessing, or attempting to bypass security systems or interfere with the Online Casino or Website, including using robots or similar devices, or making unauthorized changes to the Software.
Customers do not own the Software, which is the exclusive property of the Software Provider. The Software and accompanying documentation are proprietary products of the Software Provider and are protected by copyright law. Customer use does not grant any intellectual property rights in the Software. The agreement applies only to the license to use the Software.
THE SOFTWARE IS PROVIDED AS IS WITHOUT ANY WARRANTIES, CONDITIONS, UNDERTAKINGS OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE. ALL IMPLIED TERMS, CONDITIONS AND WARRANTIES (INCLUDING MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE) ARE EXCLUDED. THE COMPANY DOES NOT WARRANT THAT THE SOFTWARE WILL MEET CUSTOMER REQUIREMENTS, BE NON-INFRINGING, ERROR-FREE, UNINTERRUPTED, OR VIRUS-FREE, OR THAT DEFECTS WILL BE CORRECTED. NEITHER THE COMPANY NOR THE SOFTWARE PROVIDER IS LIABLE FOR ANY COSTS, EXPENSES, LOSSES, OR CLAIMS ARISING FROM COMMUNICATIONS OR SYSTEM ERRORS RELATED TO ACCOUNT SETTLEMENTS OR SOFTWARE FEATURES. THE COMPANY RESERVES THE RIGHT TO REMOVE GAMES AND TAKE CORRECTIVE ACTION IN THE EVENT OF SUCH ERRORS.
Customers acknowledge that the Company has no control over how the Software is used. Customers load and use the Software at their own risk, and the Company is not liable for any direct, consequential, incidental, or special damage or loss (except for personal injury or death from negligence). The Software may contain confidential information valuable to the Software Provider and/or the Company, which Customers cannot use or disclose except as strictly permitted.
Customers must read and agree to the End-User License Agreement for the Software to use it and must continue to agree to any amendments or updates. Customers agree to pay all dues to us or any third party related to Online Casino use and not to make charge-backs or reverse payments, agreeing to refund and compensate the Company for any unpaid amounts and collection expenses.
In disputes over wagers or winnings, the Company’s decision is final and binding. The Company may withhold payouts until the winner’s identity is verified and may request a notarized or certified ID. The Company can withhold payouts if fraud is suspected or payments are charged back and may legally collect owed payments. In live games, the Company may withhold withdrawals exceeding the original deposit if card counting is suspected.
The Company may withhold, decline, reverse payouts, or amend policies if it suspects abuse of bonuses, promotions, or game-specific rules. Progressive jackpot winnings are remitted to the Company by the Progressive Jackpot Software Provider and paid to Customers within 14 days of the next month, subject to payment verification. Delays may occur if the Software Provider does not remit winnings promptly. Customers agree to defend and hold the Company harmless from claims related to delays in the Software Provider’s delivery of progressive jackpot winnings.
Withdrawal limits for progressive winnings are USD 30,000.00 per month and USD 10,000.00 per withdrawal, applying to total winnings across all progressive games, with no interest paid on outstanding amounts. Customers can request withdrawals exceeding these limits, and if approved, the Company may deduct a percentage to cover costs, with the deduction rate communicated to the Customer before processing the withdrawal. The Company can modify payment methods for withdrawals at its discretion and may publicize details of Customer progressive winnings with reasonable privacy and security measures. Additional rules for progressive jackpot games are detailed in the betting rules and regulations for each game.