Responsible Gaming Policy

Community Responsibility

12BET.com is dedicated to promoting responsible gaming practices. Online betting is a legitimate form of leisure enjoyed by a large number of individuals globally.

However, it’s important to acknowledge that while most customers engage in online betting for entertainment, a small portion may be underage or struggle with gambling addiction, which can negatively impact their lives and finances.

Problem gambling refers to betting behavior that jeopardizes or disrupts personal, familial, professional, or other significant aspects of one’s life, including psychological, physical, and social well-being.

The term “Problem Gambling” encompasses conditions such as “Pathological” or “Compulsive” Gambling.

Symptoms of problem gambling include an increasing obsession with betting, the need to place larger bets more frequently, restlessness or irritability when attempting to quit, “chasing” losses, and a lack of control demonstrated by continuing to gamble despite serious negative consequences.

As a socially responsible entity, 12BET.com is committed to the well-being of our customers and adopts a proactive stance in addressing issues that affect the community. To uphold this commitment, 12BET.com strictly enforces the following policies:

Limiting Access by Minors

12BET.com requires all new customers to affirm that they are of legal age in their jurisdiction and at least 18 years old.

If we suspect a false declaration or that minors are attempting to use our services, we will take further reasonable steps to verify their age.

In such cases, we reserve the right to suspend accounts and request proof of identity and age from the customer to ensure compliance with this policy.

12BET.com prohibits individuals under 18 from utilizing our services.

This policy fully adheres to and exceeds the regulations set by the remote gambling authority that oversees and licenses our operations.

To further prevent underage gambling on our site, we collect the name, address, and date of birth of all customers during registration.

Customers are required to declare that this information is truthful and accurate.

Additionally, we ensure that our advertising, sponsorships, and promotional activities are not directed at minors.

While we are committed to doing our part, we also need your cooperation:

Utilize child protection software to block access to online gambling sites on computers that minors may use.
Do not leave your computer unattended while logged into our site.
Avoid sharing your credit card or bank account details with minors.
Do not enable the “Save Password” option on any 12BET.com login screen.
Create separate profiles on computers for minors to prevent them from accessing your information.
If you suspect that someone under 18 (or the legal age in their jurisdiction) is registered as a customer, please contact us immediately.

Controlling Compulsive Gambling

12BET.com does not benefit from compulsive gambling. Our goal is to provide a secure and enjoyable environment on our site.

Compulsive gamblers pose a risk to their families, friends, and personal stability, creating an unsafe and unstable environment.

12BET.com is dedicated to identifying and mitigating compulsive gambling. We employ a system to monitor customer activity and continuously develop and implement controls to limit uncontrolled gambling patterns.

While most individuals gamble responsibly, for some, it can become problematic.

We strive not only to detect compulsive gamblers but also to assist them in addressing their issues and to prevent other customers from developing compulsive gambling habits.

To help you maintain control, please remember the following:

Gambling should be considered a form of entertainment; treat it as a leisure expense and avoid overspending.
Gambling should not be viewed as a legitimate means of generating income.
Refrain from chasing losses.
Only gamble with funds you can afford to lose.
Monitor the time and money you spend gambling.
If you need to take a break from gambling, contact us to inquire about self-exclusion or account suspension.

12BET.com adheres to the guidelines of organizations focused on addressing the social impact of gambling.

To promote responsible gambling among our customers, we collaborate with these institutions to develop responsible policies and practices.

Gamble Aware

Gamble Aware’s mission is to offer accessible information about gambling.

They advocate for responsible gambling and support initiatives aimed at preventing gambling problems and minimizing gambling-related harm.

For more information on problem gambling and support services, please visit or contact:

Website: www.begambleaware.org

National Gambling Helpline (operated by GamCare.org.uk): 0808 8020 133

You can also visit https://www.ncpgambling.org/ for support services available in your area.

Blocking Access to Gambling Sites

If you believe you have a gambling problem, we recommend considering blocking access to all gambling sites from your computer by installing blocking software like GamBlock. This software detects data used by gambling sites, closes your browser, and displays a warning message when you attempt to access such sites.

A one-year license for this service costs $89.95 (approximately €63 or £54). More details can be found on their website, www.gamblock.com.

How do I self-exclude from 12BET.com?

12BET aims to elevate standards in our operational regions.

Therefore, we impose upon ourselves the highest standards of responsibility, integrity, transparency, legitimacy, and awareness.

We are committed to raising the benchmark for integrity globally, as we believe that upholding the highest standards benefits everyone.

12BET.com adheres to the guidelines of organizations dedicated to addressing the social impact of gambling.

To assist customers in gambling responsibly, we collaborate with these institutions to develop responsible policies and practices.

If you are concerned about your gambling habits, you can seek our assistance to activate the following tools:

Preventing Compulsive Gambling

Impose Self Limits

Request to reduce or limit deposit transactions and amounts from your payment method.
Request changes to loss limits, bet limits, single bet limits, and deposit limits.

To help you determine appropriate limits, consider answering this brief questionnaire:

Determine an acceptable loss amount before you begin gambling.
Note how frequently you gamble.
Note the duration of your gambling sessions.
Use your answers to decide how much you are willing to spend.

Request to reduce or limit deposit transactions and amounts from your payment solution.

You can request to set deposit limits per transaction, week, or month through your payment provider (e.g., Neteller, Envoy, Moneybookers, etc.).

Request to change/set loss limits, bet limits, single bet limits, and deposit limits.

You can request to set loss limits, bet limits, single bet limits, and deposit limits per transaction to suit your needs. Once your request is submitted, please allow 24 hours for processing. Please be aware that any requests to remove bet limits are subject to a 7-day cooling-off period after implementation. This means that bet limits cannot be increased for 7 days following a request to remove existing limits. For further information or requests, you can contact our Live Chat Support or email us at [email protected] 24/7.

Self-Exclusion

What is self-exclusion?

Self-exclusion is a tool we provide to customers who feel their gambling is becoming problematic and wish to avoid addiction.

If you have concerns about your gambling behavior, you can request one of the following cooling-off exclusion periods:

A self-exclusion period ranging from a minimum of six months to five years.
Permanent self-exclusion.

How do I request self-exclusion from 12BET?

You can request self-exclusion by contacting our Customer Service team via Live Chat Support or email at [email protected], 24/7, providing your account details and the desired self-exclusion period.

If a specific period is not specified, you will be excluded for the minimum duration of 6 months.

How soon will self-exclusion be activated after my request?

We will make every effort to implement your self-exclusion as quickly as possible. However, please allow a reasonable processing time.

The self-exclusion period is considered to begin only after it has been fully implemented and confirmed to you.

Can I reactivate my account or open a new one during the self-exclusion period?

If you have requested permanent self-exclusion, your 12Bet account cannot be reactivated at any time. Accounts under a temporary self-exclusion cannot be reactivated, and the request cannot be canceled under any circumstances until the self-exclusion period ends. 12Bet’s self-exclusion policy involves a mutual commitment between you and us. We will take reasonable steps to prevent you from reopening your account or creating new ones. During your exclusion, you must also refrain from attempting to reopen existing accounts or create new ones. Any new accounts opened during a self-exclusion period will be blocked upon detection. Your account will be blocked immediately upon receiving your self-exclusion request. Once you are self-excluded, any remaining balance will be returned to your registered bank account or the last payment method used. We will also take reasonable steps to ensure that you do not receive any promotional materials during your exclusion.

If you wish to reactivate your account after a temporary self-exclusion period, is this possible?

Please note that only two self-exclusion requests will be honored. A third request will be considered a permanent self-exclusion, and account reactivation will be strictly prohibited. At the end of your self-exclusion period, you can contact our Customer Service team for guidance on resuming gambling activities. However, a 7-day cooling-off period will be mandatory following your request, allowing you time to reconsider your decision before your 12Bet account is reactivated. For further assistance with these options, please contact our Live Chat support or email us at [email protected], available 24/7.

To help you stay in control, we advise you to remember the following:

View gambling as a form of entertainment; treat it as a leisure expense and avoid overspending.
Do not consider gambling a legitimate way to earn money.
Avoid chasing losses.
Only gamble with money you can afford to lose.
Keep track of the time and money you spend on gambling.
If you need a break from gambling, contact us to inquire about self-exclusion or account suspension.

12BET.com follows the guidelines of organizations dedicated to addressing the social impact of gambling. To promote responsible gambling among our customers, we collaborate with these institutions to develop responsible policies and practices.

Accountability and Integrity

We believe our reputation is based on our customers’ perception of us. Therefore, 12BET.com operates with the highest level of integrity to maintain a positive customer perception.

Transaction Processing

12BET.com complies with all relevant laws regarding fund transactions and adheres to internationally recognized payment processing standards.

Payouts

12BET.com is committed to processing customer cash-out requests promptly.

Commitment to Customer Service

At 12BET.com, customer satisfaction is our top priority. Our Customer Support Department is available 24/7 via various channels to provide technical assistance, resolve disputes, and address your inquiries.